Privacy Policy
1. Introduction
EarRelief is committed to providing you with the highest quality audiology and earwax removal services. To ensure your privacy and comply with the regulations outlined by the Queensland Government, we require your informed consent to collect and use your personal and health information. This form outlines the purposes for which your information will be used, how it will be protected, and your rights regarding your data.
Our website address is: https://earrelief.com.au.
2. Collection of Personal and Health Information
During your engagement with our clinic, we will collect and store personal and health information, including but not limited to your name, contact details, Medicare details, medical history, and audiological test results. This information is collected to facilitate accurate diagnosis, management plan, and ongoing care.
3. Purpose of Information Collection
We collect and use your personal and health information for the following purposes:
- Providing accurate audiological assessments and safe earwax removal services.
- Establishing a medical history for appropriate management planning.
- Referring to other Medical Practitioners or allied health professionals or health organisations for services to assist in your audiological care.
- Contacting you for appointment reminders and follow-up care.
- Billing and processing insurance claims, if applicable.
- Conducting internal quality assessments and improvements.
- Complying with legal and regulatory requirements.
4. Disclosure of Information
We may disclose your information to the following parties as required:
- Healthcare professionals within our clinic who are involved in your care.
- Referring healthcare providers (with your consent).
- Insurance companies for claims processing (if applicable).
- Government authorities as required by law.
5. Data Security and Storage
We are committed to safeguarding your information from unauthorised access, disclosure, or loss. Your information will be securely stored in our electronic system, and physical records will be stored in locked and access-controlled areas.
6. Access and Correction
You have the right to access your personal and health information held by our clinic. If you believe any information is inaccurate, you may request corrections to be made.
7. Withdrawal of Consent
I understand that I have the right to withdraw my consent at any time by notifying EarRelief in writing. However, this withdrawal may impact the clinic’s ability to provide me with appropriate care and services.
8. Additional Information
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
9. Further Information
For any questions, concerns, or requests related to my personal and health information, I can contact the clinic’s staff and clinicians for further assistance at info@earrelief.com.au or call
0452 598 819.